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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"From the moment I stepped into this facility to the moment I left I have only good things to say about this entire experience. The nurses were exceptionally friendly, caring and helpful and Dr. Mu as well as the anesthesiologist were very nice and professional."

"First time colonoscopy. Everyone was nice, informative and the procedure was quick and easy. Actually someone called me to ask if I could come in early since Dr. was running ahead of schedule. I went at 12:30 and was back home by 2:30. Awesome experience."

"this facility is awesome. I live out of state but traveled to Hartford endoscopy because they are so good at what they do."



"My experience at this facility was excellent. Everyone treated me with kindness and respect. Thank you."

"This was my first time at this facility and every experience considering the procedure was calm and relaxing."

"Facility came well recommended and didn't disappoint. I've already recommended to others."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.